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COVID-19 Returns & Exchanges

Thank you so much for shopping with us! While we hope that you will love every item you order, we understand that sometimes that adorable item you've been waiting for doesn't fit quite right. In that case, follow our return policy below for items that need to be exchanged or returned. We thank you in advance for your patience, flexibility, and understanding as this is an extremely challenging time for small businesses around the world. We are so grateful for your support and purchases!

Updated COVID-19 Policy: 

If for some reason your Purpose item doesn't work out, please read through this return policy completely. If your items are eligible, head to our Returns Center to enter your order number and submit your return request. All SALE items are final. All returns will be issued as exchange or store credit within 30 days of purchase. Any returns for store credit or exchanges during the temporary closure of our retail stores will be mailed to our Warehouse (a shipping label will be emailed to you upon approval of your return.) Once our 3 retail locations are re-opened, exchanges may be made in-stores within 30 days of purchase. Customers are responsible for return/exchange shipping costs. 
To be eligible for an exchange or return for store credit, your item must be unaltered, unworn, and unwashed, with tags attached. Once your return is received and inspected, we will send an email to notify you that we have received your returned item. Once returned item(s) is/are received, your item will be processed within 1-3 business days. If returned merchandise is deemed to be in returnable condition, and you’re being issued store credit, please let us know whether you would like to use your credit online or in-stores. 

Sale Items

Sale items are final. Gift cards cannot be returned. 
If you have any questions about your online return, please e-mail


We accept returns for an exchange that are post-marked within 30 days for exchange. If you need to exchange the same item for a different size, exchanges can take place via in-store (once they re-open) or by mail. Submit your exchange request through our Returns Center.

Lost or Stolen Items

Purpose is not responsible for the replacement of lost or stolen items. If your tracking number shows your package as "delivered" and you believe it to be lost or stolen, you can file a claim with USPS Here. 

Damaged Package

Purpose is not responsible for packaging that was damaged during the shipping process. If you receive a damaged package, take a look inside to see if any of your items were damaged. If they were, you can file a claim with USPS Here. 


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a refund in the form of a gift card for the value of your return. Once the returned item is received, a gift card will be mailed to you within 1-3 business days.

Depending on where you live, the time it takes for your exchanged product to reach you may vary. For any questions regarding returns/exchanges, please e-mail

If you are returning an item over $75, consider using a trackable shipping service or purchasing shipping insurance in case we don’t receive your returned item.